Legal
Privacy Policy
Last updated: January 1, 2025
Information We Collect
We collect information you provide directly to us, such as when you book a demo, create an account, or contact us. This may include your first and last name, phone number, email address, and business details.
When you use our AI answering service, we also process call data, including audio recordings, transcripts, caller phone numbers, and any information callers share during a conversation.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services; to answer and qualify calls on your behalf; to schedule appointments; to send you call summaries and notifications; and to communicate with you about your account.
We may also use aggregated, de-identified data to improve the accuracy and quality of our AI models.
Sharing Your Information
We do not sell your personal information. We may share information with trusted service providers who help us operate our platform, such as telephony, hosting, and email delivery partners, and only to the extent necessary to perform their services.
We may disclose information if required by law or to protect the rights, property, or safety of MyAnsweringService.ai, our customers, or others.
Call Recording & Consent
Our service may record and transcribe calls to provide summaries and improve service quality. You are responsible for ensuring appropriate notice and consent is provided to callers in accordance with the laws applicable to your jurisdiction.
Data Retention
We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time.
Security
We implement industry-standard technical and organizational measures designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on where you live, you may have the right to access, correct, delete, or export your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the date at the top of this page. Your continued use of the service after changes take effect constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at hello@myansweringservice.ai or (888) 123-4567.
